🛡️ PRIVACY POLICY
In accordance with the General Data Protection Regulation (GDPR) and the "Data Protection Act"
1. DATA CONTROLLER
ROADLOOP
SAS with capital of 15,000 EUR
SIREN: 904 451 598
RUE ST BARBE, 57390 AUDUN-LE-TICHE, FRANCE
Email: contact@bugfatal.com
Data Controller : Julien QUILLIEN, President
Data Protection Officer (DPO) : Julien QUILLIEN
2. PERSONAL DATA COLLECTED
2.1 Registration and order data
- First and last name
- Email address
- Billing address
- Shipping address (for physical products)
- Phone number (for parcel tracking)
2.2 Technical and security data
- IP address
- Machine identifiers where our software is used
- Navigation data and cookies
- User preferences (theme, language)
2.3 Payment data
3. PURPOSES AND LEGAL BASIS
| Purpose | Legal basis | Data concerned |
|---|---|---|
| Order and delivery management | Contract execution | Name, email, addresses, phone |
| Customer service and technical support | Contract execution | Contact data, exchange history |
| Billing and accounting | Legal obligation | Billing data, purchase history |
| Account and license security | Legitimate interest | IP address, machine identifiers |
| Site and user experience improvement | Legitimate interest | Navigation data, user journey |
| Marketing and commercial communications | Explicit consent | Email (only if user opted to receive our communications) |
4. DATA RECIPIENTS
4.1 Subcontractors
- OVH Cloud : Data hosting (France/EU)
- Stripe : Payment processing
- Mailgun : Transactional email sending
- Google Analytics : Traffic analysis (anonymized data)
4.2 Transfers outside the European Union
Data transfers may occur to Canada for secure cloud backups with OVH, a country recognized as providing adequate protection by the European Commission.
5. DATA RETENTION PERIOD
- Active accounts : Throughout the duration of service use
- Inactive accounts : Automatic deletion after maximum 1 year of inactivity
- Billing data : 10 years (legal accounting obligation)
- Marketing data : Deleted upon account deletion or unsubscription
- Navigation data : Maximum 13 months
6. YOUR RIGHTS
In accordance with GDPR, you have the following rights:
6.1 Right of access
You can request access to your personal data.
6.2 Right to rectification
You can request correction of inaccurate data.
6.3 Right to erasure
You can request deletion of your data under certain conditions.
6.4 Right to data portability
You can retrieve your data in a structured format from your customer account.
6.5 Right to object
You can object to the processing of your data for marketing purposes.
6.6 Right to restriction
You can request restriction of processing in certain cases.
7. EXERCISING YOUR RIGHTS
From your customer account:
- Download all your data
- Complete deletion of your account and associated data
- Manage your marketing preferences
By email:
contact@bugfatal.com
Response time : Maximum 1 month
8. DATA SECURITY
We implement appropriate technical and organizational measures:
- Data encryption in transit (HTTPS)
- Restricted data access
- Secure backups
- Access monitoring
- Automatic deletion of inactive accounts
9. COOKIES AND TRACKERS
Cookie usage is subject to a specific policy accessible via our "Cookies".
10. NEWSLETTER AND COMMUNICATIONS
You can unsubscribe at any time via:
- The unsubscribe link in each email
- Your customer account
- By contacting us directly
11. COMPLAINTS
If you believe that the processing of your data does not comply with regulations, you can file a complaint with CNIL:
CNIL (National Commission for Information Technology and Civil Liberties)
🌐 Website : https://www.cnil.fr
📍 Address : 3 Place de Fontenoy, 75007 Paris
📞 Phone : 01 53 73 22 22
12. MODIFICATIONS
This policy may be modified to adapt to legal or technical developments. The current version is always accessible on our site.
Contact for any questions regarding data protection:
📧 Email : contact@bugfatal.com
👤 Responsible : Julien QUILLIEN
Last updated : September 16, 2025